Tarkblog

In the midst of transferring utilities into my name, I found that Cinergy is now Duke Energy. Interesting.

As well, their transfer process is a complete pain in the ass. No, the actual transfer work wasn’t hard, but after it’s done they transfer you to the confirmation department which makes sure all of the information is right.

Then they want to send you an email with the confirmation information.
To which I didn’t want
To which he told me it was important I got it and he needed my email for just one message
To which I didn’tw ant to give
To which he told me to just give him the email address of a friend or relative
To which I said no
To which he told me it was unfortunate and now they would have to send confirmation in the regular mail and it may take a while to get there
To which I said that’s all right
Then he gave me a confirmation number.

THEN he proceeds to tell me about how they can transfer SBC service to my new home as an added, no cost service. I told him I’m not interested: we aren’t moving in for a few weeks and I don’t nee dthe phone transferred right now.

I bet I argued with him for a good solid 5 minutes on why I didn’t need him to do it for me. All I can figure is he gets a commission.

At one point the conversation went like this:

Him: Have you called SBC lately?
Me: No
Him: How long have you been a customer?
Me: 5 years or so
Him: Well, I don’t mean to burst your bubble but if you call them you’ll be on the phone with them a long time. I can go ahead and just transfer it now for you.
Me: I don’t WANT to transfer it now.
Him: But I can schedule it for any day in the future you’d like, even if it’s in 30 days or so.
Me: I don’t know what day I wnt to transfer right now. I’m not interested.
Him: Yeah, but you gotta understand that if you call them and wait on hold forever and finally get through they may not be able to transfer your phone for at least a week or two.
Me: Yeah, I completely understand that. I don’t care.
Him: I moved recently and I wish I had been able to use this service

Good god - the conversation wasn’t even remotely related to the reason I called in the first place (for electricity!).

Thinking about calling back and bitching to someone in management. Do you think it will get me anything?

This entry was posted on Monday, April 24th, 2006 at 12:06 pm and is filed under Random Thoughts. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.